Refund policy

The 99-day guarantee

Take Evergene for 99 days — three full cycles. If you don't feel the difference, email [help@herneshealth.com] and we'll refund you in full.

Keep the product. We don't ask for it back, opened or sealed. No forms, no return shipment, no restocking fee.

We ask for 99 days because cellular turnover isn't a weekend. Judging it at day 10 tells you nothing, and we'd rather you knew that going in.

Changed your mind before starting

Email us within 30 days of delivery and we'll refund the purchase price. Nothing needs to be sent back.

Damaged or wrong orders

Inspect your order when it arrives and contact us within 7 days if anything is damaged, missing, or incorrect. A photograph of the item and the outer packaging helps us resolve it quickly and take it up with the carrier. We'll replace it or refund it, whichever you prefer.

Subscriptions

Multi-cycle plans are charged in a single payment at checkout. Your cycles then ship one every 33 days.

If you decide EVERGENE isn't for you partway through a plan, the 99-day guarantee applies to the full amount you paid — you don't need to wait for undelivered cycles to arrive.

How refunds are issued

We issue refunds to your original payment method within 10 business days of approval. Your bank then processes it on their own schedule, which can take up to 30 days to appear on your statement. If it hasn't shown after 35 days, email us and we'll trace it.

Contact

[help@herneshealth.com]