Refund Policy

30-Day Refund Policy

At Hernes Health, we are committed to your satisfaction. We offer a 30-day refund policy based on your product's delivery date, ensuring you have time to experience its benefits with peace of mind.

Eligibility for Refund:

  • Refund requests must be submitted within 30 days from the delivery date.
  • Refunds are available for both used and unused products, provided they meet return conditions.
  • A valid proof of purchase, including the order confirmation and a photo of the product in its original packaging, is required.

How to Request a Refund:

  • Contact us at Support@herneshealth.com with your order number and supporting documentation (such as product and packaging photos).
  • We will review and confirm eligibility for your return and provide instructions if a return is needed.
  • Refunds will only be processed once all required documentation has been received and verified.

Refund Process:

  • Once we receive and inspect the product (if a return is required), we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed to the original payment method within 7-10 business days. Processing times may vary based on your bank or card provider.

Partial Refunds:

  • Partial refunds may apply if the product shows signs of use beyond what is necessary to test its suitability.
  • Please reach out if you have any concerns about your refund eligibility, and we will work with you to ensure a fair resolution.

Important Information:

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

Exceptions to Refunds:

  • Refunds are not available for products with clear signs of damage, misuse, or tampering.
  • Products purchased from third-party retailers are subject to that retailer’s return policy.

Damaged or Defective Products:

  • If your product arrives damaged or defective, please contact us immediately at Support@herneshealth.com with photos of the product and packaging. We will arrange for a replacement or a full refund, including any shipping costs.

For questions or assistance, please contact us at support@herneshealth.com.

We are here to ensure a seamless experience with Hernes Health.